How to Select a VoIP Business Phone System Part 1 of 2

How to Select a VoIP Business Phone System Part 1 of 2

If you are a small to medium sized business owner and haven’t heard of VoIP phone systems, it is time to start reading and considering this option for your business. VoIP phone systems are a type of phone that turns your internet connection into a phone line.

How to Select a VoIP Business Phone System

 

If you are a small to medium sized business owner and haven’t heard of VoIP phone systems, it is time to start reading and considering this option for your business. VoIP phone systems are a type of phone that turns your internet connection into a phone line. Hosted VoIP is the best option because you do not have to deal with setup or management of the phone. Hosted VoIP helps your business in many ways. It allows you to look bigger than you are by having such as press 1 for sales, press 2 for service, and press 3 for marketing. It saves you money by not paying two bills for internet access and a phone service. Hosted VoIP will grow with your business, instead of buying additional phones and hosting you can add extensions. It also improves efficiency by allowing your travel and work remotely while using the same phone number. If you have internet access, you will have access to your phone lines.  

What is the right VoIP phone for your business? Selecting one of the over 200 different VoIP phones on the market today can be a daunting task. It doesn’t have to be a difficult or painful process though. Even if you are new VoIP phone solutions, it doesn’t need to be a difficult process. The most important thing to keep in mind is what your current and future needs are and will be. There are many options for VoIP phone solutions for every sized business and application. Below are 9 steps or questions to ask yourself when making your selection to insure it will be an informed and educated choice.

 Steps to Selecting an VoIP Phone System        

Are you currently using a phone system or VoIP service provider?

If you are already using a VoIP phone system this definitely applies to you. With multiple phone options and even more service providers you need to remember that not all are compatible with each other. Some phones do not work with certain providers. Check with your phone system vendor and or service provider to make sure you have compatible match between your phone system and provider.

Who is going to be using these VoIP phones?

Who is going to be using the VoIP phone system? Is it your receptionist? An out bound call center? Or is it an executive position? These are important questions to consider when making your selection. An outbound call center is going to want a phone and provider that can handle multiple phone calls simultaneously. A receptionist is going to want the same, multiple incoming and out bound calls but not much else. If you have an executive using your new VoIP phone, a high end solution with the latest technology and capabilities might be necessary.

What functions and features do these positions require?

Most VoIP phone systems have standard features such as conference, call waiting, call transfer, and hold. Certain capabilities to look for when selecting your phone system are contingent on the position of the individual using the phone. If you have someone who will constantly be using the phone system for its conference call capabilities, but uses the speaker phone function more often than not, then looking into a phone system that is known for these capabilities is important. You may have different needs or requirements with from you VoIP phone system and looking at each feature such as the display, the sidecar, and the overall capabilities is important.

 

More to come soon!