Business VoIP Features

Black Cloud Networks Small Business VoIP Features

Your Complete, Unified Communications Solution Provider

A VoIP solution from Black Cloud Networks is your all in one solution that provides the unified communication backbone you need for flexibility, growth, and cost effectiveness.

Our VoIP business telephone system with hosted PBX comes with a wide array of powerful features, including voicemail, auto attendants, dial by name and number directories, voicemail to email forwarding, and integration with Outlook or your CRM system, just to name a few.

Local Number Portability

Black Cloud Networks VoIP business telephone system allows for local number portability. Simply put, we are able to take your existing phone number and move it our VoIP hosting system.

Web Portal Interface

Black Cloud Networks web portal interface allows our VoIP users to easily control their phone systems via the internet. All of our settings are marked and thoroughly explained to allow ease of use. The web portal interface allows control and changing of voicemail, auto attendants, call forwarding, and many other extensions.

Call Forwarding

Black Cloud Networks call forwarding is an easy way to ensure productivity and make sure calls are delivered to correct person in a timely fashion. With our VoIP phone system you will be able to forward calls to any number, along with crystal clear sound quality and no delays.

Call Parking

Our VoIP system also allows for call parking, which is the  ability to place a call on hold into a specific parking location (fictional extension) which then allows the call to be picked up by another extension. Call parking also allows the called party to call several other numbers and when find the desired party, they can pick up the parked call by dialing the right extension.

Call Transfer

Black Cloud Networks offers two types of call transfers through our VoIP phone system. We offer a supervised call transfer, which is where the call is placed on hold, then transferred  to another party, where a conversation can take place privately before the caller on hold is connected to the new party.

Our VoIP phone system is also capable of a blind call transfer which is where the call is transferred to the other party with no intervention, which mean the other party may not be available and the call could ring out with no answer, or go to voicemail.

Voicemail to Email

Black Cloud Networks VoIP phone system allows easy access to your voicemails without checking your phone. You can access your voicemail in a transcribed text version to your email, or play back an audio version of the voicemail. You can also customize your voicemail to email features by activating an email notification every time you get a new voicemail.

Cell Phone Integration

With Black Cloud Networks VoIP phone system, small businesses are now able to tie their cell phones into their main office phones. One of the big advantages of Black Cloud Networks VoIP phone system is it allows for easy cell phone integration .

Cloud PBX

Black Cloud Networks VoIP phone system also offers hosted PBX or Cloud PBX. This mean you get your phone service over the internet. We are able to reroute your call and appropriately direct it. It also means you get a full phone system instantly, and removes the need for extensive on-site equipment. By routing your calls over the internet and using a Cloud PBX from Black Cloud Networks you will be able to connect with your clients and use multiple features such as call recording, call forward, call parking, and many more.

Dashboard

The dashboard feature of Black Cloud Networks VoIP phone system allows users to see the status of all extensions in their phone system, along with setting up restricted visibility for different users. With our dashboard you will also be able to see the status of coworkers, see which extensions are in use, click to call, a company-wide directory, and many other features.

Online Backup & Storage

Black Cloud Networks online backup and storage allows small and medium sized business to store data in a secure location and always have the ability to access it. You can store terabytes of data, or small amounts with affordable pricing. You are also able to upload and download as much data as your bandwidth allows. We also offer encrypted file storage and email reports of when your files are backed up to allow you to easily stay on top of your business and data storage.

Multiple Phones On One Extension

With Black Cloud Networks VoIP phone system small to medium sized businesses can use multiple phones on one extension. This allows you to use the same phone number, voicemail, and multiple other features. You can use your office phone, home office phone, and smart-phone so you are always in contact with clients.

Music On Hold

Instead of silence or static you can entertain your callers with music while their party is being reached or while they are on hold.

Black Cloud Networks - Providing VoIP Office Telephone Systems for Small & Medium Business Across Central California

We're a local provider of IP and VoIP telephone systems based in Stockton, CA and serving small businesses across most central California communities. Our mission is to help small and medium-sized businesses increase their revenue and productivity while reducing costs with reliable, state of the art internet based phone systems. When you call us, you talk to a knowledgeable consultant who takes the time to understand your objectives and recommend the right solution.

Based in Stockton, Black Cloud serve the businesses in the communities of Stockton, Modesto, Turlock, Manteca, Lodi, Galt, Elk Grove, French Camp, Lathrop, Tracy, Jackson, Angels Camp, Sonora, San Andreas, Oakdale, Livingston, Atwater, Merced, Sacramento, South Sacramento, North Sacramento, East Sacramento, West Sacramento, Brentwood, Antioch, Ripon, Riverbank, Salida, Patterson, and Crows Landing.